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1. Introduction

Welcome to Wekkitech Limited (“Wekkitech,” “we,” “our,” or “us”). These Terms and Conditions govern your use of our website, internet services, and related offerings.

By accessing or using our services, you acknowledge that you have read, understood, and agreed to these terms. If you do not agree, please do not use our services.

These terms are designed to:
✅ Protect Wekkitech’s network infrastructure and operations.
✅ Ensure fair and responsible use of our services.
✅ Define customer rights, obligations, and limitations.
✅ Comply with Kenyan ICT and consumer protection laws.

2. Definitions

  • “Wekkitech” refers to Wekkitech Limited, a licensed Internet Service Provider (ISP) in Kenya.
  • “User” or “You” refers to any customer, visitor, or entity using Wekkitech’s services.
  • “Services” include home and business internet, digital connectivity solutions, customer support, and any related products.
  • “Website” refers to https://wekkitech.net.
  • “Equipment” refers to routers, modems, fiber cables, and any hardware provided by Wekkitech.

3. Eligibility for Services

To use Wekkitech’s services, you must:
✅ Be at least 18 years old or have consent from a parent/guardian.
✅ Provide accurate registration details (full name, address, phone number, etc.).
✅ Agree that Wekkitech may verify your identity for security purposes.

We reserve the right to reject applications for services without explanation.

4. Use of Our Services

By using Wekkitech’s services, you agree to:
✅ Use the service for lawful purposes only.
✅ Maintain the security of your account and notify Wekkitech of any suspicious activity.
✅ Pay all applicable fees on time to avoid service disruption.

You must not:
❌ Use the internet for illegal activities (hacking, fraud, unauthorized access, piracy, etc.).
❌ Engage in abusive, harassing, or defamatory communication through our network.
❌ Resell, share, or extend Wekkitech’s services to third parties without authorization.
❌ Engage in excessive bandwidth usage that negatively impacts other users.

Failure to comply may result in service suspension, termination, or legal action.

5. Service Availability & Limitations

While Wekkitech strives to provide uninterrupted, high-speed internet, we cannot guarantee:

  • 100% uptime, as outages may occur due to network maintenance, fiber cuts, or external factors.
  • Fixed speeds at all times, as speeds may fluctuate due to congestion, infrastructure, or location factors.
  • Service availability in all regions, though we are expanding coverage.

Customers experiencing service issues should contact Wekkitech support immediately for troubleshooting.

6. Billing, Payments & Subscription Terms

6.1 Payment Terms

  • Customers must pay their subscription fees on time to avoid disconnection.
  • All plans are prepaid, and service automatically renews upon payment.
  • Payments can be made via M-Pesa, bank transfer, or other approved methods.
  • Failure to pay within 30 days of the due date will result in automatic service suspension.

6.2 Grace Period & Late Payment Policy

  • A 5-day grace period is available for late payments.
  • Customers may request an additional 5-day extension by contacting Wekkitech support.
  • After 30 days of non-payment, the account will be deactivated, and reactivation fees may apply.

6.3 Refunds & Cancellations

  • No refunds are issued for prepaid services once activated.
  • Customers canceling a plan before the billing cycle ends will not receive a refund.
  • Refunds may be considered in exceptional cases (e.g., extended service outage due to Wekkitech issues).

7. Equipment Ownership & Responsibility

  • Any routers, modems, or fiber cables provided by Wekkitech remain company property unless purchased outright.
  • Customers must return Wekkitech equipment in good condition upon service termination.
  • Damaged or lost equipment will result in a replacement fee charged to the customer.

Unauthorized tampering or modifications to equipment will lead to service termination and possible legal action.

8. Network Security & Acceptable Use Policy

To ensure a secure and fair internet experience, Wekkitech may:
✅ Implement bandwidth management to prevent congestion.
✅ Restrict activities that overload the network, such as continuous high-volume downloads.
✅ Monitor traffic for security threats and policy violations (without invading user privacy).

Users must not:
❌ Distribute malware, phishing scams, or engage in cybercrime.
❌ Attempt to bypass security controls or interfere with network stability.
❌ Share confidential customer data without proper authorization.

Wekkitech reserves the right to suspend or terminate accounts involved in network abuse.

9. Service Termination & Account Suspension

Wekkitech may terminate or suspend services if:
❌ A customer fails to pay their bill within 30 days.
❌ A customer violates acceptable use policies.
❌ There is fraudulent, abusive, or unauthorized account activity.

Customers may request cancellation at any time by contacting Wekkitech support.

10. Limitation of Liability

While Wekkitech strives for excellence, we cannot be held liable for:

  • Loss of data, business disruptions, or financial losses caused by internet downtime.
  • Cybersecurity threats, hacking incidents, or unauthorized data breaches beyond our control.
  • Damages from third-party services (e.g., cloud providers, streaming services).

Customers are encouraged to implement additional cybersecurity measures such as firewalls, antivirus software, and strong passwords.

11. Privacy & Data Protection

Wekkitech collects minimal personal data necessary for account management and service delivery.
✅ We do not sell or share your personal information with third parties without consent.
✅ We use secure encryption to protect your data.
✅ Customers can request data deletion if they terminate services.

For more details, see our Privacy Policy [insert link].

12. Amendments to Terms & Conditions

Wekkitech reserves the right to update these terms at any time. Updates will be communicated via:
📩 Email notifications.
📢 Website announcements.
📞 Direct customer communication if necessary.

Continued use of Wekkitech’s services constitutes acceptance of any revised terms.

13. Governing Law & Dispute Resolution

These Terms & Conditions are governed by:
📌 The Kenya Information & Communication Act, 2019.
📌 The Kenya Data Protection Act, 2019.
📌 Other applicable ICT and consumer protection laws.

In case of disputes:

  • Customers should first contact Wekkitech support for resolution.
  • If unresolved, disputes may be escalated to Kenyan regulatory authorities.
  • Legal action, if required, will be conducted under Kenyan jurisdiction.

14. Contact Information

For any concerns regarding these Terms & Conditions, contact us:

📍 Office Address: Genesis House, R1, C57, Egerton-Nakuru
📧 Email: support@wekkitech.net
📞 Customer Care: +(254) 733 860 484

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