Effective Date: 01/01/2025
1. Foreword
Technology continues to evolve rapidly, making data security and responsible ICT usage more critical than ever. At Wekkitech, we recognize the importance of safeguarding our ICT infrastructure, customer data, and network systems against unauthorized access, cyber threats, data breaches, and misuse.
This Privacy Policy outlines how Wekkitech collects, processes, and protects personal data, ensuring compliance with Kenyan data protection laws, ICT policies, and industry best practices. It serves as a guiding framework for all stakeholders—employees, service providers, and customers—on the responsible use of our digital infrastructure.
This document has been formulated in accordance with:
- The Kenya Data Protection Act, 2019
- The National Information & Communication Technology (ICT) Policy, 2019
- The Kenya Information and Communication Act, 2019
- ISO 27002:2013 Information Security Standards
By using our services, website, and digital platforms, you agree to the terms outlined in this Privacy Policy.
2. Objective of the Policy
The primary objective of this policy is to:
- Define how Wekkitech protects customer data, ICT resources, and information systems.
- Establish clear guidelines on the use of our ICT infrastructure.
- Ensure that our customers and employees understand their data privacy rights.
- Protect the company’s business interests against malpractices, unauthorized access, and cyber risks.
3. Scope of the Policy
This Privacy Policy applies to:
All Wekkitech customers, employees, and service providers who access, process, or interact with our ICT systems. Any individual or entity that collects, stores, or manages personal data through Wekkitech’s platforms. All ICT systems, networks, and devices owned or operated by Wekkitech, including websites, applications, and cloud services.
4. Information We Collect
We collect different types of information to provide secure, reliable, and efficient services.
a) Personal Information
This includes:
- Full Name
- Email Address
- Phone Number
- Billing & Service Address
- Payment Details (processed securely via third-party providers)
- Identification Details (if required for regulatory compliance)
b) System & Usage Data
This includes:
- Device Information (IP address, browser type, device ID, etc.)
- Network Traffic Data (collected to detect fraud or unauthorized access)
- Website Analytics Data (cookies, site navigation, and engagement statistics)
c) Communication Data
We may store customer support inquiries, emails, or chats to improve our services and resolve disputes.
We do not collect sensitive personal data such as biometric, medical, or financial details unless explicitly required for service delivery or regulatory compliance.
5. How We Use Your Information
We use the data we collect to:
- Provide and manage our internet services (account setup, billing, and customer support).
- Enhance network security and fraud detection.
- Improve user experience on our website and customer portals.
- Send service notifications, updates, and offers (only with your consent).
- Comply with legal and regulatory requirements.
We do not sell, rent, or trade your personal data with third parties for commercial gain.
6. Data Protection & Security Measures
Wekkitech implements industry-standard security protocols to protect customer data, including:
End-to-End Encryption for sensitive communications. Firewall & Intrusion Detection Systems for network protection. Access Control Measures to restrict unauthorized data access. Regular Security Audits & System Monitoring to prevent cyber threats.
While we take all reasonable steps to secure your data, we cannot guarantee 100% protection against cyber incidents. Customers are advised to use strong passwords, enable multi-factor authentication, and report suspicious activity.
7. Cookies & Tracking Technologies
We use cookies and tracking technologies to: Enhance website functionality and user experience. Analyze visitor behavior and improve our digital services. Personalize marketing messages (with user consent).
You can disable cookies in your browser settings, but some features may be affected.
8. Third-Party Services & External Links
Our website may contain links to third-party platforms such as:
- Payment Processors (e.g., M-Pesa, Visa, MasterCard)
- Social Media Networks
- Cloud Service Providers
These third parties have their own privacy policies and security measures. We encourage users to review their policies before sharing personal information on external sites.
9. User Responsibilities & Acceptable Use Policy
By using Wekkitech’s services, you agree to: Use our internet and network resources responsibly. Refrain from sharing or transmitting illegal, fraudulent, or harmful content. Keep your account credentials secure and report any suspected breaches. Comply with Kenya’s ICT and data protection laws.
Violations of this policy may result in:
Suspension or termination of services. Legal action for breach of data privacy regulations. Financial liability for damages caused by unauthorized use of our network.
10. Data Retention & Deletion
We retain customer data only as long as necessary to:
- Fulfill our service obligations.
- Comply with legal and regulatory requirements.
- Resolve disputes or fraud investigations.
Upon termination of service, customers may request data deletion by contacting our support team.
11. Compliance & Legal Framework
This Privacy Policy aligns with:
The Kenya Data Protection Act, 2019. The National ICT Policy, 2019. The Kenya Information & Communication Act, 2019.
We reserve the right to update this policy in response to regulatory changes.
12. Changes to This Privacy Policy
Wekkitech may update this Privacy Policy periodically. Changes will be communicated via email, website notifications, or direct customer communication. Continued use of our services constitutes acceptance of the revised policy.
13. Contact Information
If you have any questions regarding this Privacy Policy or wish to exercise your data rights, please reach out to us:
Physical Address: Genesis House, R1-C57, Egerton-Nakuru
Email: support@wekkitech.net
Phone: +254733860484